UK Delivery & Collection
We endeavour to deliver in 5 working days, order by 2pm.
Liberty Beauty Advent Calendar and Men's Advent Calendar will be delivered within 3 working days.
Furnishing Fabrics and Wallpaper may take up to 7 working days.
This excludes weekends and UK bank holidays.
Delivery is FREE for order over £100; deducted in checkout. Orders below £100 standard delivery is £5.95.
Order by 2pm to receive your purchase next working day guaranteed with DPD delivery.
Selected UK postcodes only.
Delivery between 9am-2pm, Monday to Friday (excluding UK Bank Holidays)
Please note, purchases made after 3pm on Friday and during the weekend will arrive the following Tuesday.
Selected UK postcodes only. Please make sure you place your order before 2pm on Friday to qualify and select the Saturday delivery option at the checkout.
Store Click & Collect Standard is a free delivery-to-store service. Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store in London.
Orders placed before 4pm will be available for collection within 5 working days - this excludes weekends and UK bank holidays.
Store Click & Collect Next Day
Orders placed before 2pm will be ready for collection the following working day from our Regent Street store at a charge of £4.95. This excludes UK Bank Holidays.
Please note, purchases made after 3pm on Friday and during the weekend will arrive the following Tuesday.
Orders will be ready for collection within 5 working days from the Waitrose store of your choice, order by 2pm.
Delivery is FREE for order over £100; deducted in checkout. Orders below £100 standard delivery is £5.95.
We endeavour to deliver UK orders within the time frames stated above. However, the time frames are estimates only. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment.
From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion. Please see our Terms and Conditions for more information.
Tracking Your Order
You can track and view online orders via your account page. Go to my account.
Purple Goes Green
Liberty is committed to reducing its impact on the environment. At LibertyLondon.com, we’ve made arrangements to ensure that the majority of deliveries are carbon neutral; offsetting emissions through initiatives such as electric vans and climate protection projects.
We have also reduced the non-recyclable components of our home and Click & Collect delivery packaging, and are dedicated to continuing this reduction across the board. We recognise this is just the start of our mission, as we strive to reduce our footprint even further.
To find our more about our recyclable and biodegradable packaging click here
For more information about delivery and Click & Collect, please visit our Help Centre. Alternatively, contact Customer Services.
International Shipping
$20 or free delivery with orders over $200
4 to 5 working days (order by 4pm)*
$25CAD or free delivery over $260CAD
4 to 5 working days (order by 4pm)*
€8 or free delivery over €175
6 to 7 working days (order by 4pm)*
Country specific delivery times during checkout
*allow 3 additional working days - (Standard delivery may not be supported in some European Countries for this product in this occasion).
FROM €25
Up to 4-5 working days (order by 4pm)*
£15 or free delivery over £150
Channel Islands: Up to 3 working days*
Isle of Man: Up to 11 working days*
AU$ 45 or free delivery over AU$ 200
Up to 5 working days (order by 4pm)*
AED 50 or free delivery over AED 725
4 - 8 working days (order by 4pm)*
£10 or free delivery over £150*
Up to 12 working days (order by 4pm)**
Saudi Arabia, Oman, Qatar, Kuwait, Bahrain
*Actual amount at checkout in local currency
CNY 95 or free delivery over CNY 1400
4 to 8 working days (order by 4pm)
HK$ 105 or free delivery over HK$ 1550
4 to 7 working days (order by 4pm)*
*Orders may experience potential delays
£20 or free delivery over £150*
Up to 10 working days (order by 4pm)**
Specific delivery cut off dates and delivery prices by country shown at checkout
*Actual amount at checkout in local currency
The Benefits
- FREE Returns
- To most markets, goods are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the checkout or point of delivery. The countries where this service is available are:
Australia, Austria, Bahrain, Belgium, Brunei Darussalam, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Jordan, Korea (South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates - In all other markets the prices will not account for tax and duties on orders over a threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order, or at point of delivery.
- Delivery costs will be displayed at checkout.
brexit
- For all orders delivered to Europe and placed after the 31st December 2020, local tax and duties will be applied and included in the price shown on the product page. There will be no additional tax and duties added at checkout.
- The charges include local VAT and duty based on the value and the origin of the product.
- Since the 1st January 2021, our logistic costs have also increased due to additional administrative processes. This is reflected in the higher delivery cost at checkout.
- For customers ordering to a EU member country, it is likely that our delivery partner will contact you after transaction, to request proof of address details; these are likely to be any of EORI, passport, or local tax code. On provision of this, the delivery partner will then arrange delivery. If you are ordering as a gift, please provide contact details of the recipient so that they can provide this information. If you do not provide this information having been requested, you may be told that a daily fee will be required to compensate for storage. We ask you to act promptly.
Frequently Asked Questions
Almost all of our products can be shipped internationally, with some restrictions around products containing alcohol and aerosols in some countries. If there are any restricted items in your shopping bag, you’ll be asked to remove these before continuing to checkout.
If you select a shipping destination outside of the UK, then your order will be fulfilled by our international partner Global-e . Global-e will be the company that you contract with for any such order and the Global-e Terms and Conditions will apply to your order. Please review those terms here.
Global-e will take payment for your order and will be the exporter of record and their carriers will deliver your order.
Returns are managed by our partner Global-e. Please see our returns section for more information.
You can track your online order by signing in to your online account. Click here to login. Alternatively, visit the Global-E Log In Portal where you can track your order and contact Global-e directly for further support.
For more information about International shipping, please visit our Help Centre. Alternatively, please contact Customer Services.
Returns
Our Returns Policy for online orders is set out in our Terms and Conditions.
Liberty offers several ways to return. Within your order you will find a dispatch note with instructions for Complimentary DPD Return, you may also return your purchase to store or use your own postage. You have up to 30 days to return an item. Please note items must be returned to us in their original condition.
Please refer to our standard refund policy below for full details including information on items that cannot be returned. This does not affect your statutory rights.
All returns can be taken to Customer Services on 3 (in-store & online purchases).
Complimentary Returns with DPD
- To create a DPD returns label, please click here to complete the returns form. You will need to have your order number to hand in order to complete the form.
This service is presently not available for our customers in Northern Ireland with BT postcodes. Therefore please contact customer services by clicking here and the team will be happy to book the collection on your behalf.
For more information, please click here
Return Using Own Postage
- Take your sealed box or bag containing the item(s) to be returned to your nearest Post Office or courier company.
- Post your parcel to the below address
Liberty Returns c/o GXO Logistics,
Bay 12,
19 William Nadin Way,
Swadlincote,
Derbyshire,
DE11 0BB,
United Kingdom - Retain proof of postage.
Refunds will be made back to your original payment method within 14 days of us receiving the returned goods.
Purchases made in the Liberty store must be returned to the store within 14 days of purchase.
Returns will be processed in accordance with our In-Store Returns Policy
International Returns must be arranged through the Global-e returns portal. Please note that you will need your Order ID and email address in order to process your return.
Returns are free for all international orders.
Please note, we cannot accept returns on international advent calendar orders.
Please note some International Returns may be subject to longer processing times.
For online purchases, you have up to 30 days from receipt of the item to return the goods, subject to our Online Returns Policy.
For in-store purchases, you have 14 days from the date of purchase to return the goods, subject to our In Store Returns Policy.
For more information on online returns, please see our Online Returns Policy here.
For more information on returning purchases made in the Liberty store, please see our In-Store Returns Policy here.
For more information about Returns and Refunds, visit our Help Centre. Alternatively, contact Customer Services.